Stories and Maps: Postmodernism and Professional Communication

Routine production service "entail[s] the kinds of repetitive tasks performed by the old foot soldiers of American capitalism in the high-volume enterprise" (Reich, 1991, p. 174). These jobs include traditional blue-collar positions and also a number of white-collar jobs—"foremen, line managers, clerical supervisors, section chiefs—involving repetitive checks on subordinates' work and the enforcement of standard operating procedures" (p. 174). These workers are valued for their ability to follow rules, remain loyal to a company, and work accurately and quickly.